Do you have any questions? Ask us
Answers to the questions we hear most. If yours isn’t here,
email or call us and we’ll get back to you as soon as possible.
Ask Us …
Have questions ?
Email us or give us a call and we’ll help with orders, shipping, returns or product questions.
Email: support@stashthegrass.com
Phone: (770) 230-7155
Contact page →
F.A.Qs
Frequently asked questions
Most of our items ship directly from our manufacturers overseas, so please allow extra time. Free-shipping orders take an average of 10–15 business days to arrive, depending on your location and when you order. If you need a tracking number or faster shipping, contact support.
Log in to your account dashboard to see your order. You should also receive a confirmation email with a tracking code. Tracking emails are sometimes caught by spam filters – if you can’t find yours, contact us and we’ll email your tracking directly.
Depending on the items you order, they may ship separately. If only part of your order has arrived, don’t worry – the remaining items are on their way.
We’re happy to return or exchange unused items you aren’t satisfied with. Shipping and handling fees can’t be credited, and returns carry a 15% restocking fee. If an item arrives defective, we’ll replace it at no extra shipping cost or refund you. Full terms are on our Shipping & Returns page.
We accept Visa, Mastercard, American Express, Discover and PayPal. Payments are processed on a secure server, and we don’t keep your card details after the transaction is complete.
Other Questions
General questions
A diversion safe looks like an ordinary household item – a soda can, a book, a wall charger – but has a hidden compartment for storing valuables out of sight. Browse our diversion safes, stash cans and smell-proof bags and cases.
Our products are storage accessories. They are sold for lawful use only – please follow the laws that apply where you live.